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| Begins: | Monday, September 08 at 08:00 AM |
| Ends: | Wednesday, September 10 at 06:00 PM |
| Organizer: |
Gartner Events
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| Permalink: |
http://dc.garysguide.org/events/2827761
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| Category: |
Other
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| Phone: | 1.866.405.2511 |
| Cost: |
$1695 per person
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| Website: |
http://www.gartner.com/it/page.jsp?id=61...
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| Location: |
Gaylord National Resort and Convention Center |
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201 Waterfront St
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Washington, DC
(see map)
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 The Gartner Customer Relationship Management Summit delivers the leading-edge insights on how technology enables the marketing, sales, and customer service functions, adding value to the customer experience and delivering higher levels of customer satisfaction while increasing sales & saving money.
KEYNOTES:
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* Chip Conley
* CEO
* Joie de Vivre Hospitality
Chip Conley is the founder and CEO of Joie de Vivre Hospitality, California's largest independent hotel company - and America's second largest boutique hotelier. Today, the company has 40 award-winning hotels, each with an original theme, personality and unique collection of services and amenities. USA Today has called it "the most delightfully schizophrenic collection of hotels in America." In his recent bestselling book, Peak: How Great Companies Get Their Mojo from Maslow, he illustrates how to create peak experiences for employees, customers and investors, a prescription that he credits for helping Joie de Vivre overcome a dramatic economic downturn to triple its annual revenues between 2001 and 2008.
* Daniel Gilbert
* College Professor of Psychology
* Harvard University Improving the Customer Experience
According to The Wall Street Journal, Daniel Gilbert is "a leader in the study of affective forecasting," or how people predict their emotional reactions to future events. He is the author of the 2006 national bestseller, Stumbling on Happiness, which has ...
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| Gartner Events - Gartner Events hosts the world's most exclusive gatherings of senior IT and business strategists attracting 44,000 executives and hundreds of industry-leading technology providers. As the leading provider of events for IT professionals, we have an annual roster of 62 conferences throughout the US, EMEA, Latin America and Asia/Pacific. At a Gartner Event, you'll experience information-packed sessions led by Gartner analysts, cutting-edge technology showcases, peer exchange workshops, analyst One-on-One meetings, consulting diagnostic workshops, keynotes by technology's top leaders and much more. And they're open to everyone. You don't have to be a Gartner client to attend or exhibit at our events. |
| http://www.gartner.com/it/products/events/events.jsp |
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| Contact Gary (aka The Guy with the Red Tie) |
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